Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.
John Cleese
as Brian
Patricia Routledge
as Awkward Customer: Mrs. Camel
Bernard Cribbins
as Awkward Customer: Mr. Clam
Lynn Redgrave
as Awkward Customer: Mrs. Ferret
Ralph Ball
as Manager
Jane Walker
as Dining Companion
Angharad Rees
as Brenda
Helena Clayton
as Manageress
